During a text or audio chat, the customer might ask for assistance that requires the customer representative to be able to see the customer’s screen or even control the customer’s pointer. 

In such scenarios, the customer representative can choose Remote view or Remote assistance from the Customer menu. Learn about Remote view and Remote assistance from the customer representative’s point of view in the attached guide:

To be able to connect remotely to the customer’s computer, Netop Remote Control must be installed and running on the customer representative’s computer. Learn how to install in the attached guide:

If the customer representative has Netop Remote Control installed already, their existing settings must be updated. Learn more in the attached guide: