The Netop Remote Control Agent is a desktop application that is required for enabling remote control access using the Impero Connect Portal.

The Impero Connect Browser Based Support Console is a browser-based interface in the Connect Portal that allows supporters to remote control devices.

The new Netop Remote Control Agent is moving away from proprietary screen transfer technology to a modern, cloud-native architecture using secure WebSocket and WebRTC. In addition to improving screen transfer speeds, this change will allow us to provide open and accessible APIs in the near future, thus creating a more extensible and flexible solution.