This product is discontinued and will be terminated as of 29.08.2020. Starting with September 23rd 2019, the Connect Portal provides support for the Android & Windows based mobile devices and is available as a subscription. Learn more about the supported devices here.

OS|Component

CPU

Guest

Host - supported manufacturer

Host - other manufacturers

Comments

Android 2.3

ARM, x86

-

All features supported*

All features supported* except (1) and (2)

Host - Remote control only for:

Sony devices running Android 2.3 or later, from Xperia S onward

All features supported* except (1) and (2)

Android 3.0

ARM, x86

-

All features supported*

All features supported* except (1) and (2)

LG devices.

Android 4.0

ARM, x86

x

All features supported*

All features supported* except (1) and (2)

Host -Remote control only for:

  • Samsung devices running Android 4.0 or later
  • Sony devices running Android 2.3 or later, from Xperia S onward
  • LG / LGE devices
  • Lenovo**
  • Panasonic
  • Huawei**
  • Honeywell**
  • Devices from Intermec*, Mitac*, MioCare (=Mitac)**, FreeScale*, Hannspree*, Bluebird, Fieldbook*, Unitech, Ecom/SonimTech, Askey (Coppernic C-One device), ProDVX, Urovo2, Urovo3, Tinno, Shuttle, PointMobile, Crosscall and Athesi
  • Devices using the SDK signature
  • Archos: AllWinner, Rockchip, Qualcomm, mtk

** Not all models supported

Android 5.0

ARM, x86

x

All features supported*

All features supported* except (2)

Android 6.0

ARM, x86

x

All features supported*

All features supported* except (2)

Android 7.0

ARM, x86

x

All features supported*

All features supported* except (2)

Android 8.0

ARM, x86

x

All features supported*

All features supported* except (2)

 

 

* Feature Overview:

  • Transfer the screen from the remote device (1)
  • Transfer device inputs including physical buttons and touchscreen controls (2)
  • Manage files including coping, moving, syncing and cloning data
  • Collect inventory and detailed asset information
  • Use two-way text chat to communicate with end users during remote support sessions
  • Launch programs on the remote device
  • Distribute one-time pop-up messages to the remote user
  • Schedule remote connections and tasks including file transfers and inventory scans
  • Capture the remote screen and send it to a local clipboard or bitmap file
  • Improve services times by controlling a graphical image of the physical device
  • End users can request assistance from the app.