The following table lists the different call / SMS result codes that may be returned by the Azure Multi-Factor API and the corresponding descriptions.
NOTE: These codes are not displayed in the Netop Remote Control GUI; they display in the logs and you can use them for troubleshooting purposes.
These Azure Multi-Factor API codes only describe the result of the phone call / SMS and not whether authentication was successful or failed. A call / SMS result value will always be returned regardless of whether a call / SMS is made or not and whether the Multi-Factor Authentication succeeds or fails. These codes are mainly useful for troubleshooting issues with the SDK integration and would not be used for programmatic logic following an authentication request.
Code |
Description |
1 |
PIN Entered |
2 |
No PIN Entered |
3 |
# Not Pressed After Entry |
4 |
No Phone Input - Timed Out |
5 |
PIN Expired and Not Changed |
6 |
Used Cache |
7 |
Bypassed Auth |
8 |
Used Cache |
9 |
Used Cache |
10 |
Call Disconnected |
11 |
Call Timed Out |
12 |
Invalid Phone Input |
13 |
Got Voicemail |
14 |
User is Blocked |
15 |
Status Pending |
16 |
Voiceprint Succeeded |
17 |
Voiceprint Enrolled |
18 |
Voiceprint Expired and Not Changed |
19 |
Text Message Authenticated |
20 |
Text Message Sent |
21 |
Mobile App Authenticated |
22 |
OATH Code Pending |
23 |
OATH Code Verified |
24 |
Fallback OATH Code Verified |
25 |
Fallback Security Questions Answered |
100 |
Invalid Phone Number |
101 |
Call Already In Progress |
102 |
Phone Unreachable |
103 |
International Calls Not Allowed |
104 |
IN Mode Not Allowed |
105 |
Account Locked |
106 |
Invalid Message |
107 |
Invalid Phone Number Format |
108 |
User Hung Up the Phone |
109 |
Insufficient Balance |
110 |
Phone Extensions Not Allowed |
111 |
Invalid Extension |
112 |
Fraud Code Entered |
113 |
Rollover Not Allowed |
114 |
Return PIN Mode Not Allowed |
115 |
Event Confirmation Not Allowed |
116 |
Invalid Event Parameter |
117 |
Unable to Place Call |
118 |
Voiceprint Failed |
119 |
Voiceprint Mode Not Allowed |
120 |
Text Message Could Not Be Sent |
121 |
No Text Message Reply Received |
122 |
Text Message OTP Incorrect |
123 |
Text Message OTP + PIN Incorrect |
124 |
Text Message Mode Not Allowed |
125 |
Localization Not Allowed |
126 |
User Licenses Exceeded |
127 |
Text Message User Licenses Exceeded |
128 |
Voiceprint User Licenses Exceeded |
129 |
Mobile App Denied |
130 |
Mobile App Invalid PIN |
131 |
Mobile App PIN Not Changed |
132 |
Fraud Reported |
133 |
Mobile App No Response |
134 |
Mobile App Mode Not Allowed |
135 |
Mobile App All Devices Blocked |
136 |
Mobile App Notification Failed |
137 |
Mobile App Invalid Result |
138 |
OATH Code Incorrect |
139 |
Duplicate OATH Code |
140 |
OATH Code Out of Date |
141 |
OATH Token Mode Not Allowed |
142 |
OATH Code Result Timeout |
143 |
Security Questions Result Timeout |
144 |
Auth Result Timeout |
145 |
Device Registration Changed |
If other error codes are displayed, contact the Impero support team.
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