Live Guide Operator’s Guide (EN)

The Netop Live Guide call center is your interface to manage contacts from customers who click a button on your company Web site because they want to get in touch with a company representative for information or for assistance.
Each customer contact session is logged, for example with information about call duration, campaign, and department, to enable you to subsequently do statistics based on the historical data.
The information displayed in the customer calls list can be customized as can the use of colors and the use of audio for various types of alerts.
The three main sections below describe how to manage calls, how to use historical data, and how to customize the call center interface to match your preferences. The first section, though, briefly describes the logon procedure.