Receiving email notifications when a concern is added

Immediate email notifications can be set up to alert staff when a concern is added to the system. We recommend DSLs are set up to receive immediate emails for child protection concerns but you might find that this is not necessary for other concern types. 

Find the group you want to change the alerts for in the User Groups section of Administration and select notification settings. Then you can toggle on the 'Immediate Email' against the concern categories you would like notifications for. 

Changes are saved automatically when the toggles are enabled or disabled.