Handling an Impero client connectivity issue

When the Impero Client is installed, it performs a UDP broadcast to detect an Impero Server to connect to. On occasion, such as within VLAN environments, this UDP broadcast may fail to detect and connect to an Impero Server.

In such cases, there are a number of ways in which you can ensure that your Impero Clients connect to your Impero Server:

Method 1: DNS entry (Only if you have one Impero Server on your network)

Method 2: ServerIPFixed text file (Manual Method)

Method 3: Editing registry keys through Group Policy

If you are unsure which method to use feel free to contact us via our live chat.

Method 1: DNS entry

Open DNS Manager, Drill-down to your domain under Forward Lookup Zones and create a New Host (A or AAAA) record in DNS.

Call the entry 'impero_server' (or 'impero-server') with the IP Address of your Impero Server machine.

This is not a viable option if you have more than one Impero server on the same network, it is required that you use method 2 if you have more than one Impero Server. 

Method 2: ServerIPFixed text file - Windows and MacOS

Windows;
In the directory for Impero on the client machines (C:\Program Files (x86)\Impero Solutions Ltd\Impero Client\), create a file named 'ServerIPFixed.txt' - the contents of this file should be the IP address of the server. Once the ImperoClientSVC service (or the machine) has restarted, the client will connect to the server.

MacOS;

Application/Impero directory on the macOS device, once this has been put in place the macOS Device requires a restart, or you can kill the Impero task in ActivityMonitor.

Macintosh HD>Library>Application Support>ImperoClientSrv> 

1. Open TextEdit to create a plain text

2. Key in the server's IP Address to the TextEdit page

3. Select Format from the Menu bar and choose Make Plain Text or you can use the keyboard shortcut Shift + Command + T (this will set the extension of unsaved file to .TXT from default file type .RTF

4. Save the file by clicking File then Save from the menu bar or through keyboard shortcut Command + S

Method 3: Editing registry keys through Group Policy

64-bit Clients 

1. Create a Group Policy Object named ‘Impero Registry ServerIP 64bit’.
2. Start ‘Group Policy Management Editor’ and go to ‘Computer Configuration\Preferences\Windows Settings\Registry’.
3. Create a new registry item as outlined below:

Please ensure that the GPO is linked to the relevant domain, site or OU.