Fixing Windows 10 & 11 21H2/22H2 Client Service Issue

Update 06/10/2022

We have now released a patch that addresses the issue outlined below. 

• Upgrade Education Pro v8.6.22

Microsoft had a recent update which is "Update for Microsoft Windows (KB5011048)" and it is causing the Impero Client Service to stop continuously.

The issue will present itself as per the below video.

Windows 10 - 21H2

The current workaround for Windows 10 is to uninstall the update "Update for Microsoft Windows (KB5011048)"

if you don't see this you can also downgrade from .NET Framework 4.8.1 to .NET Framework 4.8

Windows 11 - 22H2 

Our team is working on a resolution for Windows 11 and should have a fix available soon.

We will send out communications to affected customers when a fix is ready to deploy. In the meantime please check regularly on the customer portal for updates.