Web interface cannot be authorised against available servers

If you receive the error message Oops! Unfortunately, we cannot authorize you against any servers when accessing the edpro.cloud web console there are few main checks to do:

• Check out our status page for any potential outages - https://status.edpro.cloud/
• Make sure you are not the only staff member who's getting this error message
• Make sure you are using Google Chrome browser, as this is our best-supported browser
• Make sure you are accessing the right URL. It will be one of the followings, depending on your area:
  • UK and any other non-US customers:
    • edpro.cloud
    • uk1.edpro.cloud
    • beta.edpro.cloud
  • US customers:
    • useast.edpro.cloud
    • us.edpro.cloud
    • us1.edpro.cloud
    • beta.edpro.cloud
• If you have an on-premise Impero Server, make sure it's up and running; if it's hosted by us, check if you are able to open the client version of Impero Console
• Make sure the user that is trying to log in has the username or the full email address in Impero Server>Settings>Console Access Rights:
  
• If still unsuccessful, please contact us advising about the above steps and providing us with your activation code/licence key via email at 

  • support@imperosoftware.com