Android Technical Specifications – Customer Portal

This product is discontinued and will be terminated as of 29.08.2020. Starting with September 23^rd 2019, the Connect Portal provides support for the Android & Windows based mobile devices and is available as a subscription. Learn more about the supported devices here.

OS\|Component	CPU	Guest	Host - supported manufacturer	Host - other manufacturers	Comments
Android 2.3	ARM, x86	-	All features supported*	All features supported* except (1) and (2)	Host - Remote control only for: Sony devices running Android 2.3 or later, from Xperia S onward
Android 2.3	ARM, x86	-	All features supported*	All features supported* except (1) and (2)
Android 3.0	ARM, x86	-	All features supported*	All features supported* except (1) and (2)	LG devices.
Android 4.0	ARM, x86	x	All features supported*	All features supported* except (1) and (2)	Host -Remote control only for: Samsung devices running Android 4.0 or later Sony devices running Android 2.3 or later, from Xperia S onward LG / LGE devices Lenovo Panasonic Huawei Honeywell** Devices from Intermec, Mitac, MioCare (=Mitac)*, FreeScale, Hannspree, Bluebird, Fieldbook, Unitech, Ecom/SonimTech, Askey (Coppernic C-One device), ProDVX, Urovo2, Urovo3, Tinno, Shuttle, PointMobile, Crosscall and Athesi Devices using the SDK signature Archos: AllWinner, Rockchip, Qualcomm, mtk ** Not all models supported
Android 5.0	ARM, x86	x	All features supported*	All features supported* except (2)
Android 6.0	ARM, x86	x	All features supported*	All features supported* except (2)
Android 7.0	ARM, x86	x	All features supported*	All features supported* except (2)
Android 8.0	ARM, x86	x	All features supported*	All features supported* except (2)

* Feature Overview:

Transfer the screen from the remote device (1)
Transfer device inputs including physical buttons and touchscreen controls (2)
Manage files including coping, moving, syncing and cloning data
Collect inventory and detailed asset information
Use two-way text chat to communicate with end users during remote support sessions
Launch programs on the remote device
Distribute one-time pop-up messages to the remote user
Schedule remote connections and tasks including file transfers and inventory scans
Capture the remote screen and send it to a local clipboard or bitmap file
Improve services times by controlling a graphical image of the physical device
End users can request assistance from the app.

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