Alerts refer to the notifications that appear on the Action Plan or top navigation bar Notification drop down when a concern has been added to the system.
Many staff do not need to receive regular alerts at all, but for those that take the lead in safeguarding, behaviour, or first aid you can ensure that a notification is sent to their Action Plan to be reviewed when they next log in.
Head to the User Group section under Administration and select the notifications settings page for the group you want to arrange alerts for. Verify the toggles are enabled for each concern kind for 'Show on Action Plan' to ensure members of the group received alerts on their Action Plan
We recommend DSLs receive immediate alerts for Child Protection and Pastoral concerns but they may choose not to receive alerts for First Aid, to help manage their Action Plan better.
Changes are automatically saved when enabling or disabling the toggles.