Once a concern has been added to the system you can review it by selecting View Detail of the concern from the child chronology. If you have been alerted to the concern by email or action plan you can click on the link included to take you directly to the concern.
On the Concern Detail page, you can add and track referrals, add comments as a reply or resolution to demonstrate your actions, decision making, and reasons behind it. When you mark a comment as a resolution it changes the status of the concern and allow you to see how many concerns in the system have been resolved. You can always continue building up casework if the situation proves to be ongoing by adding a comment as a reply.