Missing student or Teacher details

This can be due to your MIS requiring that you have shared data processing rights with Impero EdAware. Check the following information in your MIS.

Children need to have:

• A start date (set in the past)
• A valid UPN
• An active registration group (with the start date on the registration group set in the past)

Staff need to have:

• A start date (set in the past)
• An active registration group (with the start date on the registration group set in the past)
• A class associated

MIS synchronization may take up to 48 hours to occur.

You can also check the MIS Sync for errors by navigation to Administration-> MIS Sync Logs -> View Log

Please check these are in place before contacting support as we will ask you to confirm this.