In Live Guide you can use forms to collect data or input from customers at different times: before a chat is begun, during chat, after a chat and when the chat button is in offline mode. The form input is available to Live Guide operators and can be exported from Live Guide Administration in various formats.
The information which customers provided through forms can also be captured by a script and sent to a third-party system, like Google Analytics or a Customer Relationship Management system, for further processing and analysis.
Read more about the Live Guide form submission API in the attached article.
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