How to enable Live Guide browser notifications in Internet Explorer

Enable Operator Console Browser Notifications

In order to enable Live Guide Operator Console browser notifications in Internet Explorer follow the steps:

Choose to open the Operator Console in a new window and make sure that the Operator's Console login page is the only tab you open in this browser window.

Go to the Operator Console > Settings area > Alerts tab and select the Alert check boxes as shown below:

Click the Save button for the settings to take effect.

If the Operator Console is minimized, the operator will be notified by an audio cue of an incoming chat message. When the operator does not have focus on the Operator Console, he/she will be notified by an audio cue of an incoming chat message and the Operator Console is displays on the screen.

Enable Customer Console Browser Notifications

In order to enable Live Guide Customer Console browser notifications in Internet Explorer, go to the Live Guide Administration console under Settings > Customer and select both notification options as shown below:

















Click the Save button for the settings to take effect. The customer will be notified by an audio cue of an incoming chat message from the operator.