Accessing device client logs

The following guide covers how to access device client debug logs. These logs record all aspects of the device clients functionality and can be used to identify problems and issues.

Each device client has its own way of logging so please follow the steps for the device type you are using.

ChromeOS

Click on the extension and click "Download Logs"

The log file will be saved in the downloads directory

iOS

In the Impero app enter the following into the URL bar at the top of the browser

"about:logs"

You will be prompted to save the file locally or share it with an installed app

Android

In the Impero app enter the following into the URL bar at the top of the browser

"about:logs"

The log file will be saved to the following location on the device
"/Android/data/com.imperosoftware.imperolearnerclientandroid/files"

Windows

Navigate to C:\Users\<USER>\AppData\Local\Impero\logs

Where <USER> is the desired local user account.

MacOS

Debug logs can be accessed from the Mac console app. 

To open the Mac console app press command + space to bring up the spotlight and search for the console.

Click on "Start" to start capturing logs

once started click on Errors and Faults to see if there are any Backdrop faults or search for "Impero" to filter the console view.

To export,  highlight the logs and use the share function to exports to a note or to mail it.