Organisations can add customised characteristics to better reflect the lives and experiences of students, support reports on interventions and progress and ...
With Netop Live Guide you can choose to define proactive chat to have Live Guide ask a browsing customer whether the customer needs assistance. Before you c...
Live Guide can easily be integrated into various eCommerce platforms. Magento is an example of a widely used eCommerce platform and the attached article de...
This document focuses on Netop Live Guide system architecture and on system security and is intended for IT managers and system administrators.
During a text or audio chat, the customer might ask for assistance that requires the customer representative to be able to see the customer’s screen or even...
Live Guide introduces new functionality in the Operator Console - allowing Operators to see the amount of time customers have been waiting in the queue.
