When your Impero Server is installed, it takes a fingerprint of the hardware it is installed on, i.e. IP Address, MAC Address, hard drives etc. If any changes to this fingerprint are detected, the Impero Server will become unregistered, meaning it will need to be re-licensed. This is to prevent unauthorised installs of the Impero Server application.

A de-registration could also be caused by a lack of space on the drive where Impero Server is installed on.

Windows Updates and server reboots may also cause a de-registration.


Licences might need to be reactivated. In this case, please get in touch via email at support@imperosoftware.com, alternatively call:

  • 01509 611341 (UK)
  • 844-346-7376 (US)

If you already know your activation code please include it in your request.