Support will be available if you encounter issues.  The primary support for this product is our knowledge base which contains help articles that support set up and adding concerns. 

Impero Back:drop has its own section of the customer portal however you might also find answers under the EdAware area. 

Emails with screen shots help our support team track common questions or problems. It means we can spot trends to improve our products and service and provide quick, clear steps that you can draw on again if needed.