Additional Info;

*The Mail Server Settings also allow other features besides captures to send emails such as but not limited to, confide submissions and Software Licencing alerts.

By default capture alerts are delayed over a 5 Minute period and will send a digest of what has been captured within that timespan, if you would like to change this please see this article: Captures email interval configuration

Below is a list of examples of settings from what we have seen used by customers to assist in getting this set up for you. If you have followed the examples below and are still having issues please reach out to us by creating a ticket

Security changes for Mail Server Setting v8.5.34+


Mail Server Settings Examples;


* The Mail Server Address and Port need to be allowed in any firewall, proxy, WAP or other filtering solutions

**The MailFrom account is the email address that users will see the email is from, if the account is different, the account will need to have Send As permissions for the MailFrom address.

Microsoft/O365

If you are using Microsoft or O365 for your school email system here is an example of settings that you may use.

  1. SMTP Server* - smtp.office365.com
  2. SMTP Port* - TCP 587
  3. Account Name/Email Address - imperoalerts@schooldomain.com
  4. Password - Account Name/Email Address password, if you have 2FA / MFA Enabled you will need to create an App Password and use this as your password - https://docs.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-app-passwords
  5. MailFrom** - imperoalerts@schooldomain.com
  6. Force TLS/SSL - Checked



Google

If you are using Google for your school email system here is an example of settings that you may use.

  1. SMTP Server* - smtp.gmail.com
  2. SMTP Port* - TCP 587
  3. Account Name/Email Address - imperoalerts@schooldomain.com
  4. Password - Account Name/Email Address password, if you have 2FA / MFA Enabled you will need to create an App Password and use this as your password - https://myaccount.google.com/apppasswords
  5. MailFrom** - imperoalerts@schooldomain.com
  6. Force TLS/SSL - Checked


    Once you have filled out the details you will need to click apply and click Send Test Email, this may fail which is normal.
    Google have security options you will need to set and approve.

    If the Send Test Email fails, you may need to actually log into the email account, and in the inbox, you may see a security alert, which you will need to approve, as it has detected another app trying to use the account. once approved the test email should now work.

    Security Alert Example
    Security Alert Example

    If the Send Test Email is still failing you may need to change an option within the account settings to allow "Less Secure Apps" and turn this on - https://myaccount.google.com/lesssecureapps

    Exchange