Immediate email notifications can be set up to alert staff when a concern is added to the system. We recommend DSLs are set up to receive immediate emails for child protection concerns but you might find that this is not necessary for other concern types.
Find the group you want to change the alerts for in the User Groups section of Administration. Check the boxes under the Immediate Email column against the concern categories you would like notifications for.
Remember to save any changes at the bottom of the page.