This can be due to your MIS requiring that you have shared data processing rights with Impero EdAware. Check the following information in your MIS.


Children need to have:

  • A start date (set in the past)
  • A valid UPN
  • An active registration group (with the start date on the registration group set in the past)


Staff need to have:

  • A start date (set in the past)
  • An active registration group (with the start date on the registration group set in the past)
  • A class associated


MIS synchronization may take up to 48 hours to occur.

You can also check the MIS Sync for errors by navigation to Administration-> MIS Sync Logs -> View Log


Please check these are in place before contacting support as we will ask you to confirm this.