If a user has an active block enabled (sound muted, screen locked, internet/monitoring/printing/USB disabled), there are two main things to check:

  • The user is part of any default block group, which are the ones highlighted below:
    • In the example above, we can see we have a user in the group Sound Muted, so once removed it from there, the sound will come back:
      • Select the Sound muted group and then the Group icon on the top taskbar>Unmute sound:
      • Or right-click on the user>Access>Unmute sound or Remove from group>Sound muted:



  • One of the groups the user is part of, has an Action Policy applied. In this case:
    • Right-click on the column header (where it says Computer, User or Captures and select Choose Columns:
    • Enable Active Blocks and Applied Policies:
    • In the same example, we can see the user has six active blocks (in order: Sound muted, Disable removable media, Screen locked, Internet banned, Monitoring disabled and Printing disabled) and four applied policies:
    • To check which are the policies that are triggering the blocks, click on * applied policies. It will open a new window showing a breakdown of the applied policies for each group on that user. We'll need to look for items containing Action Policy. In the example below we can see that:
      • The Sound muted policy has been triggered by the policy Sound Muted Action List in the group Sound Muted
      • The Disable removable media and Screen locked policies have been triggered by the policy Students Action List in the group Students
      • The Internet banned, Monitoring disabled and Printing disabled policies have been triggered by the policy Block Stuff in the group Test

    • So, to remove the blocks, we can:
      • Remove the user from the Sound muted group (this is a default group, so we can't manage its policies)
      • Right-click on the groups>Advanced Policies>Find the policy with the active blocks and disable the list or remove the item: