In order to change your Live Guide administrator password:
1. Go to http://www.netop.com/remote-support/resources/customer-service/sign-in.htm. Make sure you are logged out of the netop.com.
2. Click the Did you forget your MyVision or Live Guide password? link.
3. Enter the E-mail address and click the Send instructions button.
4. Follow the instruction received by E-mail.