We improved this process on our side by handling it more efficiently, so the CPU doesn’t spike as high. 

Also, we added the ability for the Classroom user to restart the connection process from the classroom view. 

Graphical user interface, application, Teams 
Description automatically generated 

After 5 failed connection attempts, we display “This device is having issues, Click here to try and reconnect”. Users can click on this message that is displayed on the device thumbnail (also shows on single device view) to restart the live view connection process for that device.  
Graphical user interface, application 
Description automatically generated 

The following message is displayed “Trying to reconnect, Please wait whilst we attempt to reconnect”. If the connection is successful, the live view is displayed.  If it fails 5 times, the previous message is displayed. 

Graphical user interface, text, application 
Description automatically generated 

The ability to perform this action against all devices in the group in this state via the “Reconnect Failed devices” button is added at the top of the thumbnail view next to the “Select All” button. 

Graphical user interface, text, application, chat or text message 
Description automatically generated