Apple introduced new security controls and policies in order to provide a better and secure environment for applications and users with the release of macOS 10.14 (Mojave) and improved by its new major release macOS 10.15 (Catalina). Applications now request permissions from the user only when they need access to certain parts of the system. These permissions need to be granted manually by the user in the Security & Privacy pane, Privacy tab.

Netop Remote Control Host requires the following permissions:

  • Screen Recording
  • Full Disk Access
  • Accessibility

Permissions explained:

  • The Screen Recording permission allows the Netop Host to record the contents of your screen and allows you to run a Remote Control Session.
  • The Full Disk Access permission allows you to send or receive files and grants the Netop Host access to all the files on the computer. You use this permission for the File Transfer function.
  • The Accessibility permission grants the Netop Host access to the mouse and keyboard for the Remote Control Session.

In order to facilitate and offer a better user experience, after you successfully install the Netop Host, the Host prompts you to grant the necessary permissions at the click of a button. You are also prompted after you start or restart the Host, if the permissions are not granted.

To grant the permissions, simply click on the respective permission button, and you are redirected to the specific permission tab in the Security & Privacy window, Privacy tab.

NOTE: The Netop Host only prompts you for the unset permissions.

In the case that the Netop Host does not prompt you for the necessary permissions, below you find the necessary steps to manually do so.

To grant the Screen Recording permission, proceed as follows:

  1. From the Apple menu, select System Preferences.
  2. Click on the Security & Privacy icon.
  3. Click on the Privacy tab at the top of the Security & Privacy window.
  4. From the Security & Privacy window, select Screen Recording.
  5. Click the lock to make changes.
  6. Add a checkmark next to the NetopHost application; NOTE: The NetopHost application is added to the list only after the first attempt to connect from a Guest to the Host.

To grant the Full Disk Access permission, proceed as follows:

  1. From the Apple menu, select System Preferences.
  2. Click on the Security & Privacy icon.
  3. Click on the Privacy tab at the top of the Security & Privacy window.
  4. From the Security & Privacy window, select Full Disk Access.
  5. Click the lock to make changes.
  6. To add the Netop Host, click on the + sign.
  7. Browse for the Netop Host.
  8. Click on Open.

To grant the Accessibility permission, proceed as follows:

  1. From the Apple menu, select System Preferences.
  2. Click on the Security & Privacy icon.
  3. Click on the Privacy tab at the top of the Security & Privacy window.
  4. From the Security & Privacy window, select Accessibility.
  5. Click the lock to make changes.
  6. Add a checkmark next to the netophost application.

NOTE: You cannot add the Accessibility permission manually. If you remove the Accessibility permission for the "netophost", you cannot set it back again until you reinstall the Netop Host.