The following table lists the different call / SMS result codes that may be returned by the Azure Multi-Factor API and the corresponding descriptions.

Note: These codes are not displayed in the Netop Remote Control GUI; they display in the logs and you can use them for troubleshooting purposes.

These Azure Multi-Factor API codes only describe the result of the phone call / SMS and not whether authentication was successful or failed.  A call / SMS result value will always be returned regardless of whether a call / SMS is made or not and whether the Multi-Factor Authentication succeeds or fails.  These codes are mainly useful for troubleshooting issues with the SDK integration and would not be used for programmatic logic following an authentication request.

Code

Description

1

PIN Entered

2

No PIN Entered

3

# Not Pressed After Entry

4

No Phone Input - Timed Out

5

PIN Expired and Not Changed

6

Used Cache

7

Bypassed Auth

8

Used Cache

9

Used Cache

10

Call Disconnected

11

Call Timed Out

12

Invalid Phone Input

13

Got Voicemail

14

User is Blocked

15

Status Pending

16

Voiceprint Succeeded

17

Voiceprint Enrolled

18

Voiceprint Expired and Not Changed

19

Text Message Authenticated

20

Text Message Sent

21

Mobile App Authenticated

22

OATH Code Pending

23

OATH Code Verified

24

Fallback OATH Code Verified

25

Fallback Security Questions Answered

100

Invalid Phone Number

101

Call Already In Progress

102

Phone Unreachable

103

International Calls Not Allowed

104

IN Mode Not Allowed

105

Account Locked

106

Invalid Message

107

Invalid Phone Number Format

108

User Hung Up the Phone

109

Insufficient Balance

110

Phone Extensions Not Allowed

111

Invalid Extension

112

Fraud Code Entered

113

Rollover Not Allowed

114

Return PIN Mode Not Allowed

115

Event Confirmation Not Allowed

116

Invalid Event Parameter

117

Unable to Place Call

118

Voiceprint Failed

119

Voiceprint Mode Not Allowed

120

Text Message Could Not Be Sent

121

No Text Message Reply Received

122

Text Message OTP Incorrect

123

Text Message OTP + PIN Incorrect

124

Text Message Mode Not Allowed

125

Localization Not Allowed

126

User Licenses Exceeded

127

Text Message User Licenses Exceeded

128

Voiceprint User Licenses Exceeded

129

Mobile App Denied

130

Mobile App Invalid PIN

131

Mobile App PIN Not Changed

132

Fraud Reported

133

Mobile App No Response

134

Mobile App Mode Not Allowed

135

Mobile App All Devices Blocked

136

Mobile App Notification Failed

137

Mobile App Invalid Result

138

OATH Code Incorrect

139

Duplicate OATH Code

140

OATH Code Out of Date

141

OATH Token Mode Not Allowed

142

OATH Code Result Timeout

143

Security Questions Result Timeout

144

Auth Result Timeout

145

Device Registration Changed

 If other error codes are displayed, contact the Netop support team.