Education Pro - FAQs

Impero by default will give Console enable users access to view and control all user workstations . However, further configuration and security settings can be applied to users or devices that do not wish to have their screens accessed. You must first put...

Each time a new major version of Impero Education Pro is released, you should be notified via an automated email from Impero. Alternatively, you can view the “Change Log” in the Automatic Updates tab in the Impero Server which will have the latest version...

We offer lots of ways to access our training team.  webinars designed to answer common queries and highlight key features remote training sessions designed to meet your training needs  onsite visit by a member of the training & resources team.  ...

Impero console access rights can be configured from the Impero server.  For teachers who only teach in one room: Select the “Settings” tab followed by “Console access rights”. Click “New”  in the bottom left-hand corner. Enter the username, and cli...

DISCLAIMER - Any changes made as outlined below are carried out as your own risk, we cannot accept responsibility for any registry changes made and outcomes thereafter. We have tested the below scenarios with no issues. If you are unsure we recommend that ...

The attached document below has been designed to guide you through the current capabilities surrounding classroom management of Impero Education Pro within the module EdTeach.

Within the EdPro Cloud live view, if you see the message "Google Prevents Impero from viewing this user's current activity", this means that the user is on a web page on a Chromebook that Google does not allow 3rd party apps to capture. This...

There are two ways to find out your current allowed version 1, Your allowed version will be shown on your Impero server, by running the Impero Server application and checking under the Licence tab.    2, Log into your Impero customer portal support.i...

   An issue has been identified which can sometimes affect cloud console users from seeing Chromebook thumbnails from within the Google Chrome browser. If our STUN/TURN servers are accessible from within your network (see here) this issue should not aff...

This error message indicates that the client workstation does not have .NET Framework 3.5 installed/enabled.  You can enable .NET 3.5 from Control Panel > Programs and Features > Turn Windows features on or off.  Please note that .NET 4 does not in...

If you see a message similar to the below you will need to ask your IT Team to approve this app for the organisation or user, please see more info below; To give access to Enterprise Applications please see the steps below, Sign into your Azure Act...

If you are seeing the same computer appear multiple times in your Impero console view, this is likely to be because of “Fast User Switching” on Windows machines.  This setting allows many users to be simultaneously logged into the same machine, thus taking...

Yes, the Impero Client will work over a VPN connection. However, the client will fail to auto-discover the Impero Server. You will need to create a new text file called “ServerIPFixed” and enter the IP Address of the server in this file. This file needs to...

If the Impero Client is installed on a Windows or MacOS Operating System Captures will still be logged and cached locally on the machine** untill the client reconnects to the Impero Server. Also If any policies that have been applied to a machine such as bl...

We have a dedicated training team on hand at Impero to help enhance the end-user experience and ensure you are getting the most out of your solutions. With a range of training on offer, from group webinars, remote training, and onsite training. Please ...

When your Impero Server is installed, it takes a fingerprint of the hardware it is installed on, i.e. IP Address, MAC Address, hard drives etc. If any changes to this fingerprint are detected, the Impero Server will become unregistered, meaning it will nee...

Impero Education Pro has the ability to block a number of Windows 8 Metro applications. From the Block List, or via a Block/Detect type Advanced Policy, you will see a built-in drop-down list of Windows 8 applications that you can block. 

No, the Impero client has one installer only, for both Console and non-Console users. You can control access to the Console from the “Console Access Rights” tab under “Settings” in the Impero Server application. 

Impero Console access rights can be configured from the Impero Server. Select the “Settings” tab followed by “Console Access Rights”.   If a specific user always teaches in the one same room, add them to the Access Rights List by clicking the “New” butto...

Yes. Firstly, you must add these specific users into a new group in the Impero Console. Ensure that this new group has a higher priority than any other group that these users belong to.  Right-click this group, and select “Properties”, and then the “Gr...