FAQs

Impero by default will give Console enable users access to view and control all user workstations . However, further configuration and security settings can be applied to users or devices that do not wish to have their screens accessed. You must first put...

Impero console access rights can be configured from the Impero server. Select the “Settings” tab followed by “Console access rights”.   If a specific user always teaches in the one same room, add them to the Access Rights List by clicking the “New” butto...

Each time a new version of Impero Education Pro is released, you should be notified via an automated email from Impero. Alternatively, you can view the “Change Log” in the Automatic Updates tab in the Impero Server which will have the latest version infor...

This error message indicates that the client workstation does not have .NET Framework 3.5 installed/enabled. You can enable .NET 3.5 from Control Panel > Programs and Features > Turn Windows features on or off. Please note that .NET 4 does not includ...

If you are seeing the same computer appear multiple times in your Impero console view, this is likely to be because of “Fast User Switching” on Windows machines.  This setting allows many users to be simultaneously logged into the same machine, thus taking...

Yes, the Impero Client will work over a VPN connection. However, the client will fail to auto-discover the Impero Server. You will need to create a new text file called “ServerIPFixed” and enter the IP Address of the server in this file. This file needs to...

If the Impero Client is installed on a Windows or MacOS Operating System Captures will still be logged and cached locally on the machine** untill the client reconnects to the Impero Server. Also If any policies that have been applied to a machine such as bl...

We have a dedicated training team on hand at Impero to help enhance the end user experience and ensure you are getting the most out of your solutions. With a range of training on offer, from group webinars, remote training and onsite training, so be sure t...

DISCLAIMER - Any changes made as outlined below are carried out as your own risk, we cannot accept responsibility for any registry changes made and outcomes thereafter. We have tested the below scenarios with no issues. If you are unsure we recommend that ...

When your Impero Server is installed, it takes a fingerprint of the hardware it is installed on, i.e. IP Address, MAC Address etc. If any changes to this fingerprint are detected, the Impero Server will become unregistered, meaning it will need to be re...

Impero Education Pro has the ability to block a number of Windows 8 Metro applications. From the Block List, or via a Block/Detect type Advanced Policy, you will see a built-in drop-down list of Windows 8 applications that you can block. 

This error message indicates that the client workstation does not have .NET Framework 3.5 installed/enabled. You can enable .NET 3.5 from Control Panel > Programs and Features > Turn Windows features on or off. Please note that .NET 4 does not includ...

No, the Impero client has one installer only, for both Console and non-Console users. You can control access to the Console from the “Console Access Rights” tab under “Settings” in the Impero Server application. 

Impero Console access rights can be configured from the Impero Server. Select the “Settings” tab followed by “Console Access Rights”.   If a specific user always teaches in the one same room, add them to the Access Rights List by clicking the “New” butto...

Yes. Firstly, you must add these specific users into a new group in the Impero Console. Ensure that this new group has a higher priority than any other group that these users belong to.  Right-click this group, and select “Properties”, and then the “Gr...

For Terminal Services, log onto the Terminal Server Console as a member of the Domain Admins group and install the Impero Client as you would any other application. Ensure that you are running in “Install Mode” when performing the installation.   For NCo...

Yes, the Impero Client will work over a VPN connection. However, the client will fail to auto-discover the Impero Server. You will need to create a new text file called “ServerIPFixed” and enter the IP Address of the server in this file. This file needs to...

If the Impero Client is installed to a machine but is not connected to an Impero Server, it will not do anything. However, when the client connects back to a server, logs from the “offline” time will re-sync with the server. 

If you have issues whereby your virtual server regularly loses its Impero license settings, this may be down to fingerprint changes on the hardware of that server operating system.  The Impero Server takes a hardware fingerprint upon installation – if ...

This is a guide showing how to use the Education Pro App for iOS.