FAQs

Impero by default will give Console enable users access to view and control all user workstations . However, further configuration and security settings can be applied to users or devices that do not wish to have their screens accessed. You must first put...

As part of a customer's Support contract with Impero Software, a customer can request to either join a webinar, participate in a scoped training session that meets the customer's needs or inquire about an onsite visit by a member of the training ...

Impero console access rights can be configured from the Impero server. Select the “Settings” tab followed by “Console access rights”.   If a specific user always teaches in the one same room, add them to the Access Rights List by clicking the “New” butto...

The attached document below has been designed to guide you through the current capabilities surrounding classroom management of Impero Education Pro within the module EdTeach.

Within the EdPro Cloud thumbnails, if you see the message "Google Prevents Impero from viewing this users activity" message, this basically means the user that is on a web page in Chrome on a Chromebook that Google does not allow our software to ...

Each time a new version of Impero Education Pro is released, you should be notified via an automated email from Impero. Alternatively, you can view the “Change Log” in the Automatic Updates tab in the Impero Server which will have the latest version infor...

Google Chrome Browser WebRTC Change  An issue has been identified which is currently affecting cloud console users from seeing thumbnails from within the Google Chrome Browser Please note this is not an Impero software created issue and will be ...

This error message indicates that the client workstation does not have .NET Framework 3.5 installed/enabled. You can enable .NET 3.5 from Control Panel > Programs and Features > Turn Windows features on or off. Please note that .NET 4 does not includ...

If you see a message similar to the below you will need to ask your IT Team to approve this app for the organisation or user, please see more info below; To give access to Enterprise Applications please see the steps below, Sign into your Azure Act...

If you are seeing the same computer appear multiple times in your Impero console view, this is likely to be because of “Fast User Switching” on Windows machines.  This setting allows many users to be simultaneously logged into the same machine, thus taking...

Yes, the Impero Client will work over a VPN connection. However, the client will fail to auto-discover the Impero Server. You will need to create a new text file called “ServerIPFixed” and enter the IP Address of the server in this file. This file needs to...

If the Impero Client is installed on a Windows or MacOS Operating System Captures will still be logged and cached locally on the machine** untill the client reconnects to the Impero Server. Also If any policies that have been applied to a machine such as bl...

We have a dedicated training team on hand at Impero to help enhance the end user experience and ensure you are getting the most out of your solutions. With a range of training on offer, from group webinars, remote training and onsite training, so be sure t...

DISCLAIMER - Any changes made as outlined below are carried out as your own risk, we cannot accept responsibility for any registry changes made and outcomes thereafter. We have tested the below scenarios with no issues. If you are unsure we recommend that ...

When your Impero Server is installed, it takes a fingerprint of the hardware it is installed on, i.e. IP Address, MAC Address etc. If any changes to this fingerprint are detected, the Impero Server will become unregistered, meaning it will need to be re...

Impero Education Pro has the ability to block a number of Windows 8 Metro applications. From the Block List, or via a Block/Detect type Advanced Policy, you will see a built-in drop-down list of Windows 8 applications that you can block. 

This error message indicates that the client workstation does not have .NET Framework 3.5 installed/enabled. You can enable .NET 3.5 from Control Panel > Programs and Features > Turn Windows features on or off. Please note that .NET 4 does not includ...

No, the Impero client has one installer only, for both Console and non-Console users. You can control access to the Console from the “Console Access Rights” tab under “Settings” in the Impero Server application. 

Impero Console access rights can be configured from the Impero Server. Select the “Settings” tab followed by “Console Access Rights”.   If a specific user always teaches in the one same room, add them to the Access Rights List by clicking the “New” butto...

Yes. Firstly, you must add these specific users into a new group in the Impero Console. Ensure that this new group has a higher priority than any other group that these users belong to.  Right-click this group, and select “Properties”, and then the “Gr...