Impero Support Contact Details
Please see the details below to get in touch with the Impero Support team. Alternatively you can raise a ticket on the customer portal. Email : firstname.lastname@example.org Phone : +441509 611341 Phone (US) : +1844-346-7376
Edge Crashes when Impero is installed
Upgrading to the latest Windows Spring Creators edition (1803>) will cause performance issues with the Microsoft Edge browser. To fix this issue please follow the instructions below: Open the Impero Server Select the Tools tab and click...
Impero Education Pro Minimum System Requirements for Installation
Impero Education Pro Minimum System Requirements for Installation Before we get you set up on Impero Education Pro, you will need to make sure that you meet the minimum system requirements. This document will take you through everything you need to ch...
Extended EdPro URL / IP / Port Whitelisting
This extended list outlines all addresses/ports that are needed if you cannot use wildcards in your filtering systems URL IP Initiate from Ports & Direction Notes edpro.cloud UK: 184.108.40.206 US: 23.99.19...
How to Attach / Detach Impero ilog2 log files to / from the system
Depending on the activity of your users you may have a lot of logging information that appears in the Log Viewer in the Impero system, or you may have been an Impero customer for some time in which you may have accumulated a considerable amount of .ilog2 f...
Impero Client installation fails due to insufficient privileges
During installation of Impero Client, you may see an error message when the client service starts at the end of the installation: Impero relies on .NET Framework to start its services, and if the required .NET version is not detected the servic...
LogMeIn & TeamViewer Firewall Execptions
The support team may require access to a machine at your site and the two main products we use to do this is LogMeIn Rescue or TeamViewer, failing any of these we may use Zoom. To allow this communication you may need to allow these through your Firewa...
Monitoring remote students with Impero Education Pro
Impero Education Pro is LAN based but that doesn’t mean it can’t be utilised in remote schooling scenarios. There are several ways that you can accomplish this with Impero Education Pro, some of which may require some additional infrastructure setup. This...
How to Relicense Impero EducationPro Server
This guide will walk you through the steps of relicensing your EducationPro Server if asked to do so by one of the support representatives. Stop ImperoServerSVC Service* Go to the Server install location and locate the data folder (default locatio...