FAQs & troubleshooting guide
An EdLink guide showing common troubleshooting steps and FAQs to the product management team and the Support Team.
Impero Edlink Minimum System Requirements for Installation
Getting started with EdLink is quick and easy. Below are some steps you should take prior to install to ensure it all goes smoothly. Network pre-requisites Ensure that the following is configured ahead of your installation with Impero: A...
How to Update a VPP Token in EdLink
The token used for the Volume Purchase Program has to be renewed every 12 months, with Apple School Manager Follow these instructions to renew the token if you are organisation is enrolled in either Apple School Manager or Apple Business Manager. Log...
How to obtain IOS logs using Apple Configurator 2
Using a Mac Device running Apple Configurator 2 Install Apple Configurator 2 from the App Store and launch the application. Connect your iOS device to the Mac through USB. On the device screen, you will be asked if you trust the computer. Tap Trust on...
How to Update a DEP Token in Edlink
To update the DEP token update, you will need to follow the same steps described on the dashboard. To get to these, log in, select Settings and click iOS MDM Settings Download your public key (this can be found by clicking on the link on your own da...
How to Bulk Update Student and Parent Information
Please note: When uploading CSV files, we only support the following delimiters: , for list separation : for pair separation ; for value separation How to export current student and parent information: Login to your Edlink Dashboard Click Stu...
How to Re-Scope Applications on the Dashboard
In cases where applications are not installing or you are having licenses issue with an application, we recommend the following steps. Step 1: Login to your Edlink Dashboard Step 2: Go to the Application tab and search for the application in questi...
How to Disallow the Use of Developer Mode for Chromebook Management
To avoid students being able to inspect and edit the browser extension, you will need to disallow the ability to use Developer mode. It is safer to disable this mode as it removes the possibility of students altering the code of the extension. Step 1:...
Does the Edlink Chromebook extension require permissions to be a VPN provider?
Edlink does not request to be a VPN provider as part of these permissions. Below is a list of permissions for our Chromebook extension we require for Edlink to function successfully which can be configured in Gsuite admin: Web requests Block web req...