FAQs

Blank screen for windows 7 Impero Workplace Pro Blank Screen function allows a Console user to blank the screen of a Windows 7 device so the end user cannot see what is happening on the screen but the Console user can.   If as the Console user you are...

 Can I have the Impero Console without the client? No, the Impero client has one installer only, for both Console and non-Console users. You can control access to the Console from the “Console Access Rights” tab under “Settings” in the Impero Server app...

 Can I install the Impero client on a terminal server/NComputing Server? For Terminal Services, log onto the Terminal Server Console as a member of the Domain Admins group and install the Impero Client as you would any other application. Ensure that you...

Can I turn off logging of client history for specific users? Yes. Firstly, you must add these specific users into a new group in the Impero Console. Ensure that this new group has a higher priority than any other group that these users belong to.    R...

Can I use Impero Clients across a VPN connection? Yes, the Impero Client will work over a VPN connection. However, the client will fail to auto-discover the Impero Server. You will need to create a new text file called “ServerIPFixed” and enter the IP A...

Google Chrome Browser WebRTC   Google Chrome Browser WebRTC Change    An issue has been identified which is currently affecting cloud console users from seeing thumbnails from within the Google Chrome Browser   Please note this is not an Impero sof...

How can I remove old clients from my client list view? If you have client machines appearing in your Impero Console that no longer exist, or that you wish to remove from view, you have two ways in which to achieve this.     1) In your Impero Console,...

How can I set Impero so that console users can only see the room they are in? Impero console access rights can be configured from the Impero server.    For staff who only manage one room: Select the “Settings” tab followed by “Console access rights”...

 How do I configure Impero so that console users cannot view the screen of staff members? Impero by default will give Console enable users access to view and control all user workstations . However, further configuration and security settings can be app...

How do i remove Impero from my computer ? To remove Impero from your computer, you will need to contact Impero Support for security purposes. This is so that we can confirm your identity and make sure this request is valid.   You can contact us using...

How do Impero Clients behave when not connected to an Impero Server? If the Impero Client is installed on a Windows or MacOS Operating System Captures will still be logged and cached locally on the machine** until the client reconnects to the Impero Ser...

We offer lots of ways to access our training team. webinars designed to answer common queries and highlight key features remote training sessions designed to meet your training needs  onsite visit by a member of the training & resources team.  ...

How do you request Impero Training? We offer lots of ways to access our training team.  Webinars designed to answer common queries and highlight key features Remote training sessions designed to meet your training needs  Onsite visit by a member of t...

How to Attach / Detach Impero ilog2 log files to / from the system Depending on the activity of your users you may have a lot of logging information that appears in the Log Viewer in the Impero system, or you may have been an Impero customer for some ti...

How to block Microsoft Edge for Windows Due to limitations surrounding the Impero Microsoft Edge browser extensions in terms of deployment options. you may decide to block access to Microsoft Edge altogether. Follow the steps below to setup a block poli...

Impero Server browser tool for MAC   The Impero Server Browser tool for Mac is used to allow the Impero Console for Mac to connect to different Impero Servers with the push of a button. Open Applications and then Impero to find the “ImperoServerBrowse...

Impero workplace pro client connectivity DISCLAIMER - Any changes made as outlined below are carried out as your own risk, we cannot accept responsibility for any registry changes made and outcomes thereafter. We have tested the below scenarios with no ...

Impero Workplace Pro System Requirements for Installation Impero Workplace Pro Minimum System Requirements for Installation   Before we get you set up on Impero workplace Pro, you will need to make sure that you meet the minimum system requirements. T...

 Pricing Any pricing queries please contact sales on- 01509 611341  

Reactivate / Re-Licence your Impero Server If you need to reactivate your software please get in touch via email at support@imperosoftware.com, alternatively call 01509 611341 (UK), 844-346-7376 (US). If you already know you activation code please inc...