• I have a different query which I can't find in Knowledge Base

  • My school details are wrong

  • How can I upgrade?

  • Can I move to the free version?

  • My login details are not working?

  • Why can’t I edit and delete concerns?

  • What if my organisation doesn’t use UPNs?

  • I’ve not received my validation email?

  • Why won’t my data upload?

  • Why have I paid for Edaware

  • What do I do if I forget my password

  • How can I add Meetings

  • What is Impero Back:drop? How does it differ to Impero EdAware

  • Back:drop & EdAware comparison matrix

  • How can I add and manage concerns

  • What support do I get with Impero Back:drop

  • Immediate Emails and Alerts

  • Why do we ask for MIS information when you sign up to Back:drop?