Security

If you have had your two-factor authentication reset, you will be required to re-scan the barcode within the Google Authenticator app. This might happen if you have a new phone or to fix a problem. Two-factor authentication re-sets can be sent by the DSL o...

If you forget your password you can request a password reset by clicking on the Forgotten your Password link on the login screen. This will send a password reset email to the address you registered with.  The link will be valid for 48 hours before expir...

Two-factor authentication (sometimes known as two-step authentication) is a security measure that requires two pieces of information to access a system - "something you know", like your password, and "something you have", like your tele...

If you have had your two-factor authentication reset, you will be required to re-scan the barcode within the Google Authenticator app. This might happen if you have a new phone or to fix a problem. Two-factor authentication re-sets can be sent by the DSL o...

If you're seeing the following screen when you try and access certain parts of a child's profile, the system is asking for your two-factor authentication code. You'll have previously set this up using your phone or a tablet (such as an...