Emails & Notifications

Alerts refers to the notifications that appear on the Action Plan when a concern has been added to the system.  Many staff will not need to receive regular alerts at all, but for those that take the lead in safeguarding, behaviour or first aid you can...

You can choose to alert a staff member automatically before any medications are due to be administered. To do this, head to the Administration tab, select Medication Alerts from the left hand menu under School Settings. Click on Add and you w...

Immediate email notifications can be set up to alert staff when a concern is added to the system. We recommend DSLs are set up to receive immediate emails for child protection concerns but you might find that this is not necessary for other concern types. ...

Digest emails can be set up for each user group. They collect unread concerns that have been added to the system over a period of time and send one email with multiple lines. This can be useful for staff that might need to see an overview of concerns that ...

With granular permissions you can ensure staff can only see the concern categories necessary and maintain privacy and confidentiality elsewhere.  When you alert a staff member to a concern it overrides the viewing permissions so you should think carefu...

If you would like to alert a staff member to a specific concern without opening up the wider categories you can do so. Be aware that once alerted, you cannot withdraw the action. Open the concern detail page and select Sent Alert To...  A pop up w...

Alerts can be sent when you add a meeting to selected user groups or staff. These can be alerts that appear on the action plan as well as emailed notification. When adding a meeting you should select the staff that the meeting will be visible to as wel...

Open the meeting you would like to send the alert for by navigating to the child's profile and either selecting the meeting from the chronology or from the meeting section. Click on the meeting to expand the details and then select Edit. This will ...