Live Guide

The main purpose of the Presence API is to retrieve the status of a campaign or department within the Live Guide account and to create a link to the Customer Console and send information to the Operator if needed. The purpose of this document is to explai...

To optimize the user experience on our websites, Live Guide uses cookies: when you use Live Guide Administration, Operator Console or visit a site that has Live Guide chat buttons or Live Guide proactive chat, we automatically collect some information abou...

Enable Operator Console Browser Notifications In order to enable Live Guide Operator Console browser notifications in Internet Explorer follow the steps: Choose to open the Operator Console in a new window and make sure that the Operator's Console l...

This guide describes how system administrators should configure Netop Live Guide and gives a brief overview of operator options. System administrators are the users who have full access to all features so that they can set up the system. In the implementat...

Live Guide can provide real-time data from the application. This information can be used for various scenarios like: Integration with wallboard displays Integration with phone software systems requiring operator availability Integration with external s...

Live Guide customer data can be pulled and presented in different output formats; the Calls report is useful for providing an overview of all logged customer data and the Forms report shows data which has been collected through forms pushed to customers. T...

Joomla is an open source content management system (CMS), which enables you to build Web sites and online applications. Official Joomla web site: http://www.joomla.org/  You can integrate Live Guide with Joomla in two ways: Add a Live Guide chat bu...

This document describes how you can add a call button that you implemented in Live Guide to your Facebook page. The call button is added using an iFrame application that you create using Facebook Developer Application and requires that you are familiar wi...

The Netop Live Guide call center is your interface to manage contacts from customers who click a button on your company Web site because they want to get in touch with a company representative for information or for assistance. Each customer contact sessio...

In Live Guide you can use forms to collect data or input from customers at different times: before a chat is begun, during chat, after a chat and when the chat button is in offline mode. The form input is available to Live Guide operators and can be export...

This document aims to help Live Guide system or network administrators ensure optimal Live Guide performance; the document briefly explains why Quality of Service is essential for audio and video optimization as well as connections to the Live Guide server...

When transmitting audio and video over the Internet you can choose whether the transmission should be encrypted or not as well as the level of encryption used.  This is set from Settings > Security > A/V encryption. The options are None, Low or Hig...

The following are the system requirements for the various modules of Netop Live Guide: Live Guide Operator Console Hardware (Operator and Administrator Console): • Pentium 4.6Ghz/1GB RAM • Mac G4 1.33Ghz/1GB RAM Software: • OS: Windows XP SP3 / Windows ...

Live Guide provides an easy way to export data into various formats. The exported data can then be imported into other systems, like for example Customer Relationship Management systems, and be further processed in already existing company flows. This ar...

This document describes how you can add a chat button that you implemented in Live Guide to your Microsoft SharePoint site. You can add a chat button to a single page or you can choose to add it to a master page to make the chat button available on all pa...

By default, Google hides the created tags and, therefore, the call button. To display the call button, add the following lines of code when creating the tag: < div id="LiveGuideGoogleTagManager" >   < script >   var hiddenDiv = do...

The main purpose of the Call Button API is to retrieve additional information regarding the callers who initiate calls from within a website by clicking the Live Guide call button and display that information in the Operator Console. The purpose of this d...

This document provides extended descriptions and formulas for the metrics shown in the Live Guide statistics area. When a campaign has been active for a day or longer, statistical data is available for the campaign as a whole and for each operator. Statis...

Live Guide Customer console provides instant messaging features to the customer. The customer can communicate with an operator in real-time by contacting the operator through a Web page: the customer clicks a button or chat text link on a Web page and Neto...

By supporting HTML 5, the Customer Console can now be launched on smartphones and tablets or on computers where there is no Flash installed and HTML 5 is available.